What products does Glory Walls offer?
Glory Walls specializes in custom-printed products designed according to customer preferences. Each product is created based on the design, size, and specifications provided or approved by the customer before production.
How can I place an order?
You can place an order directly through our website by selecting your desired product, uploading or choosing your design, and completing the checkout process. Make sure all details such as size, color, and design are correct before confirming your order.
How long does delivery take?
Orders are typically delivered within 5 to 7 working days across Pakistan. Delivery times may vary depending on your location and external factors such as courier delays or public holidays.
What are the shipping charges?
We charge a flat shipping fee of Rs. 250 on all orders. However, we offer free delivery on orders above Rs. 3,000 anywhere in Pakistan.
Can I return my product?
Returns are only accepted if the product is damaged, defective, incorrect, or different from what you ordered due to our mistake. Since all products are custom-made, returns are not accepted for customer errors such as wrong size, color, or design selection.
How do I request a return or replacement?
To request a return or replacement, you must contact us within 24 to 48 hours of receiving your order. You will need to provide your order number along with clear photos or videos showing the issue for verification.
Do you offer refunds?
We generally do not offer refunds as all products are custom-printed. Refunds are only issued in rare cases where a replacement is not possible due to stock issues or other operational reasons. Approved refunds are processed within 5 to 7 working days.
Who pays for return shipping?
For valid return cases, the customer pays the shipping cost to send the product back, and Glory Walls covers the cost of delivering the replacement. If the mistake is from the customer’s side, then the customer bears all shipping costs.
Can I cancel my order after placing it?
Orders can only be canceled before the production process begins. Once the product has been printed or processed, cancellation is not possible due to the customized nature of the items.
What if I receive a damaged product?
If you receive a damaged or defective product, please contact us immediately within 24 to 48 hours with proof. After verification, we will arrange a replacement according to our policy.
Do you deliver all over Pakistan?
Yes, we provide delivery services across all cities in Pakistan, ensuring that customers nationwide can access our products.
How can I contact customer support?
You can reach our support team via email at glorywalls01@gmail.com, call us at +92 301 1974502, or contact us through WhatsApp. Our support hours are Monday to Saturday, from 10:00 AM to 7:00 PM.